Privacy Policy

Last updated on 25.5.2018 and the ILO Knitting Shop retail store are operated by the following organization (collectively referred to hereafter as “ILO”):

ILO Yarn Oy (VAT ID: FI27855279)
Linnankatu 8
20100 Turku
tel. +358404822707

ILO’s Privacy Compliance Officers are:   Laura Pelkonen - ILO Yarn Oy,, tel. +358404822707

At ILO, we take your privacy seriously. We respect our customers and understand that you are concerned about privacy as well. Therefore, we have posted this Privacy Policy (the “Policy”) to let you know what kind of information we collect at ILO, how it is handled, and with whom it may be shared when you visit or make a purchase from (the “Site”).

This Policy may change as we continue to develop our website, and online services or programs so we encourage you to check this Policy on an ongoing basis, so that you understand our current Policy.

If you have any questions or concerns, please do not hesitate to contact us at


We collect your personal information in the following ways: 

  • When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (whether your payment transaction takes place via Paytrail or PayPal), email address, and phone number in order to process your purchase. We refer to this information as “Order Information”.
  • When you create an account with us, we collect personal information such as your name, address, and email address in order to expedite any future purchases.
  • When you send us an email or a message through, we collect your email address so that we can respond to you.
  • When you register and/or participate in any event, program, contest, survey or other promotion that we may offer from time to time (collectively, “Promotions”), we may collect certain contact information from you.
  • When you access or use ILO pages or accounts on any third-party social media platform such as Facebook, Twitter or Instagram (“Social Media Pages”).
  • When you sign up to receive news and special offers from us, we may use your email address in order to communicate with you about ILO products, services, or events we think may be of interest to you (as permitted by law). 

When you visit the Site, we collect certain “non-personal information” about your device, which by itself, cannot be used to identify or contact you. This includes demographic information (such as gender, location, time zone), technical information (such as your computer’s internet protocol (IP) address, device screen resolution, device type, operating system, mouse movements, location and clicks, keypresses and the type of browser you are using), and information you provide us while using our websites (such as the terms you enter in the search function of our website). We refer to this automatically-collected information as “Device Information”.

Device Information helps us evaluate consumer trends and usage related to our Site, screen our orders for potential risk or fraud, and allows us to improve our website content and offerings accordingly.

We collect Device Information using the following technologies:

  • “Cookies” are small pieces of information sent to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. It holds information a site may need to interact with you and personalize your experience. Our Site uses both session cookies and persistent cookies. “Session cookies” enable you to move from page to page and to use features on our websites while your browser remains open. For example, session cookies allow you to add products to your shopping cart and carry the contents of your cart to checkout. “Persistent cookies” last from visit to visit. For example, persistent cookies may be used to recognize you as a previous user to provide a more personalized experience. They are stored in your computer, device, or browser until you choose to delete them. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of this Site may be lost. Please visit for more information about cookies and how to disable them.
  • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


In many circumstances, we will not collect or process your personal information without your consent.  We will ask for your express consent where required or where we find it appropriate. If you choose not to consent, please do not use our website, products, or services, and do not provide us with any personal information.  You may withdraw your consent at any time by emailing us at or mailing us at: ILO Yarn Oy, Linnankatu 8, 20100 Turku, Finland.


Online Advertising and Third Parties

We may share your Personal Information with the third parties we work with to provide you with targeted advertisements or marketing communications we believe may be of interest to you; however, we do not share personal information about you with third parties for their own marketing or advertising purposes. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:

- Facebook:
- Google:
- Bing:
- Instagram:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

We may also share aggregate information, such as demographic information, and our statistical analyses, to third parties as deemed necessary for our business operations. This aggregate information does not include any of your personally identifying information.

We may also share your personal information with service providers in order to provide our website, products, and services to you. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use our Site – you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

In addition, any credit card or bank account information you provide our Site will not be stored on our servers, and is instead passed directly to the third-party payment service provider (Paytrail or PayPal). ILO does not have access to this type of personal information. Read more about Paytrail’s data privacy policy here: Read more about PayPal’s data privacy policy here:

When we work with a third-party provider, we require that these parties agree to process your personal information based on our instructions and in compliance with this Policy and applicable laws.  

Other Disclosures

Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you choose to use our Site, then your information may become subject to the laws of the jurisdictions in which our third-party providers or their facilities are located.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Information You Post to Our Websites

Keep in mind that any information that you choose to post to our Site, including product reviews and blog comments, can be seen, collected, and used by anyone who visits our Site. We are not responsible for unauthorized third-party uses of such information.

Do Not Track

Our Site currently does not respond to Do Not Track signals in web browsers.


We take reasonable physical, technical, and organizational measures to protect the personal information collected on our Site. Of course, no method of transmission over the Internet or electronic storage is 100% secure. As we deem appropriate, we use security measures consistent with industry standards. However, we cannot guarantee the security of our databases, nor can we guarantee that information you provide us won’t be intercepted during transmission over the Internet.


If you are a resident in the European Union, you have the right to ask us what personal information we hold about you, if any, and to ask that this information be corrected, updated, or deleted. If you would like to exercise this rightat any time, please contact us by email at hello@iloyarn.fior mail at: ILO Yarn Oy, Linnankatu 8, 20100 Turku, Finland.

Additionally, for residents of the European Union, please note that your information will be transferred outside of the EU, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We will retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or not prohibited by law.


Our Site is not intended to be used by individuals under the age of 13.


We welcome your feedback and questions about this Policy. If for any reason you wish to contact us, including to make a complaint, please contact us by email at or by mail using the details provided below:

ILO Yarn Oy
   Re: Privacy Compliance Officer
Linnankatu 8
20100 Turku