Most orders will ship out within 1 - 3 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP.
Shipping rates & delivery times:
**Orders over 70€ in Finland qualify for free shipping as Matkahuolto Lähellä-parcel!**
EUROPE 1 (Denmark, Estonia, Latvia, Lithuania, Sweden)
EUROPE 2 (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, France,Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland)
EUROPE 3 (the rest of Europe excluding United Kingdom)
Due to BREXIT, there have been changes in the taxation between the EU and the UK. As an EU-based business currently without VAT registration number in the UK, we are obligated to set our minimum purchase amount for £135 approximately €160.
REST OF WORLD
**All delivery times are not guaranteed they are only an estimate. Please contact us at email@example.com if you need more information.**
Notify us ASAP at firstname.lastname@example.org if you wish to cancel your order. All orders can be cancelled prior to fulfillment & shipment. Once your order is shipped, you will need to follow the instructions for returns.
To return or exchange any items from your order, notify us within 14 days of your received delivery at email@example.com. Returned items must be in original condition, able to be re-sold. We will provide instructions for exchanges via email.
Return items to:
ILO Yarn Oy
You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us!
As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original method of payment.